Shipping policy

At RomyBOX, every order is prepared with the utmost care to offer you, or the person receiving it, a moment of pure comfort. Below you will find all the details regarding our shipping options.

1. Shipping & Delivery

Service Area

We proudly ship anywhere in Canada.

Processing Times

Order Processing: All orders are assembled and handed over to the carrier within 24 to 48 business hours (Monday to Friday, excluding statutory holidays).
A confirmation email containing a tracking number will be sent to you as soon as your order leaves our facility.

Shipping Rates & Delivery Estimates

Shipping fees and delivery estimates vary depending on your province and the delivery option selected at checkout:

Province / Region	Shipping Method	Estimated Delivery (Post-Processing)	Rate
Quebec & Ontario	Standard Express	2 to 4 business days 1 to 2 business days	$Free shipping over $99, or $9.99 if less$ $$18.99$
Other Canadian Provinces	Standard Express	3 to 7 business days 2 to 4 business days	$$14.99$ $$29.99$
Territories (YT, NT, NU)	Standard	5 to 10 business days	$24.99

(Note: Delivery timeframes are provided as estimates by our courier partners and may vary during peak periods).

Local Pickup

We do not offer a local pickup option at this time.

2. Damaged Items or Order Errors

If your box arrives damaged during transit or if there is an error with your order, we are truly sorry and will resolve the issue as quickly as possible!

Procedure: Please notify us within a maximum of 48 hours following delivery.
Required Details: Email us at info@romybox.ca or reach out via our Contact Page with clear photos of the damaged shipment and your order number.
After verification, we will send a replacement or offer a suitable solution at no extra cost to you.