About the company
Who is behind RomyBOX?
Nathalie, a mom of 2 lovely boys, is the founder of RomyBOX.
RomyBOX was born out of our Nathalie's own experience: a thoughtful cousin, who had also just had her first child a few months before her, gave her a little box with products she recommended I use for her postpartum recovery.
That's when it hit her: every mom should feel supported and guided by a mom who's already been through it and who can help her navigate this scary but wonderful world of motherhood.
Where is RomyBOX headquartered?
RomyBOX is a proudly Quebec-based company! All of our operations—from design to the preparation of your packages—are based in Longueuil, on the South Shore of Montreal.
What is the company's mission?
RomyBOX was born out of a desire to make the postpartum period easier and to ease the mental burden on expectant mothers. Our mission is to offer carefully curated, essential care kits—free from stigma—so that every woman can approach the fourth trimester with dignity, comfort, and peace of mind.
Where are your gift boxes assembled?
Each RomyBOX is hand-assembled with great care right here in our facilities in Quebec. We pay special attention to detail to ensure that opening the box is a truly delightful experience.
About the products
What is RomyBOX?
RomyBOX is a collection of products carefully selected by a mom, for moms. Our goal is to ease the mental load and make it easier to choose when it’s time to discover the new world of motherhood.
Who is RomyBOX for?
Whether you're a friend of the mom-to-be looking for the perfect baby shower gift or the mom-to-be herself feeling overwhelmed by everything you need to buy for the postpartum period, our RomyBOX will meet your needs.
What kinds of products are included in the RomyBOXs?
We select only the essentials for postpartum care, comfort, and nutrition—no unnecessary frills—that have been tested and approved, and that we ourselves were able to try during our own pregnancy and postpartum period.
Please note that the products offered in our boxes are registered trademarks of their respective manufacturers. RomyBOX is not affiliated with these brands.
Are there any local products in the RomyBOXs?
Several products from Quebec are included in the Premium Box and the Accessories collection.
We wanted to support Rubis Pastel, a company founded by a mom from St-Jean-sur-Richelieu, for its satin scrunchies, which are handmade locally. We also included drinkable meals from KIAGO Nutrition, a company based in Varennes and co-founded by a mom. Finally, the Quebec-based company SOJA&CO supplies us with shower steamers.
Can I customize the contents of my box?
The contents of the boxes have been carefully thought out and selected by us and cannot be changed. We offer three boxes with different contents (Essentials, C-Section, and Premium) tailored to each situation.
That said, we offer the option to order some accessories individually so you can add to your box if you’d like.
What is the “Capsule Card” included in the RomyBOXs?
The “Capsule Card” is a precious keepsake for the mom to fill out during her third trimester to capture her thoughts and wishes before her little treasure arrives.
Once filled out, she can keep this card along with her baby’s mementos and pass it on to her child when he or she is older.
Are these products suitable for sensitive skin or for women who are breastfeeding?
The skincare products included in RomyBOXes have been carefully selected from leading brands to ensure their quality.
Under each box, you'll find a label with product traceability information. If certain products require medical advice for use during pregnancy or while breastfeeding, the disclaimer will also be included in the traceability label.
Do you have any vegan options for the KIAGO drinkable meals included in the RomyBOXs?
If you'd like a vegan version of the KIAGO drinkable meals, simply indicate your preference in the notes when you place your order, and we'll include vegan flavors in your box.
Offering RomyBOX
I want to give a RomyBOX as a gift. How does it work?
The RomyBOX is shipped ready to give as a gift.
To send a RomyBOX as a gift directly to the soon-to-be mother, you can enter her address as the shipping address and your own address as the billing address.
If you’d like to have the RomyBOX shipped to your home, simply enter your address as the shipping address. No price will be visible.
Will the price or a paper invoice be visible in the box?
Absolute Privacy Guaranteed – We never include prices in our packages.
Can I add a personalized message for the mom?
You can request to have a small card included in the box with your first and last name written on it, indicating that this RomyBOX is a thoughtful gift from you.
Shipping and return policies
When will I get my order?
We prepare and ship your order within 48 hours. Unfortunately, delivery times are beyond our control, but our carrier typically delivers within 2 to 8 business days.
Which shipping carrier do you use to deliver packages?
To ensure the fastest and most reliable delivery, we partner with leading carriers including Canada Post, UPS, and trusted regional postal services. The carrier is automatically selected based on your location to offer you the best service.
You will receive a tracking number via email as soon as your order ships so you can follow its progress every step of the way.
Do you ship at PO boxes?
Due to carriers limitations, we cannot ship to PO boxes.
Do you offer express delivery?
We do offer express shipping for all Canadian provinces but Northern Territories (as the shipping delays are not guaranteed). You'll find the express shipping rate in your checkout.
Do you offer free shipping?
We offer free standard shipping on all $99+ orders in Quebec and Ontario.
For orders less than $99, we ship at a flat rate of $9.99 in QC and ON (standard shipping). See our shipping policy for detailed pricing information by provinces.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, please send us a detailed email at info@romybox.ca, and we'll do our best to work with you to make it right.