Refund policy

At RomyBOX, every order is prepared with the utmost care to offer you, or the person receiving it, a moment of pure comfort. Below you will find all the details regarding our shipping options and return policies.

1. Shipping & Delivery

Service Area

We proudly ship anywhere in Canada.

Processing Times

Order Processing: All orders are assembled and handed over to the carrier within 24 to 48 business hours (Monday to Friday, excluding statutory holidays).
A confirmation email containing a tracking number will be sent to you as soon as your order leaves our facility.

Shipping Rates & Delivery Estimates

Shipping fees and delivery estimates vary depending on your province and the delivery option selected at checkout:

Province / Region	Shipping Method	Estimated Delivery (Post-Processing)	Rate
Quebec & Ontario	Standard Express	2 to 4 business days 1 to 2 business days	$Free shipping for orders over $99, or $9.99 if less$ $$18.99$
Other Canadian Provinces	Standard Express	3 to 7 business days 2 to 4 business days	$$14.99$ $$29.99$
Territories (YT, NT, NU)	Standard	5 to 10 business days	$24.99

(Note: Delivery timeframes are provided as estimates by our courier partners and may vary during peak periods).

Local Pickup

We do not offer a local pickup option at this time.

2. Returns & Exchanges

Due to the intimate nature of the items included in our boxes (intimate care, personal hygiene products, breastfeeding essentials, and food products), strict conditions apply for obvious hygiene and safety reasons.

Return Eligibility

RomyBOXs:

You have 14 days following the delivery date to request a return.
Condition of the Box: To be eligible for a return, the RomyBOX must be fully sealed, unopened, and in its original, intact packaging. No returns will be accepted if the box seal or individual product packaging has been opened, tampered with, or altered.

Accessories and cosmetics:

You have 14 days following the delivery date to request a return.
Condition: To be eligible for a return, the accessories and cosmetics must be fully sealed (if applicable), unopened and unused, and in its original, intact packaging. No returns will be accepted if the individual product or packaging has been opened, tampered with, or altered.

Food:

Food products are neither exchangeable or refundable, unless there was an error on our side.

Return Process

Contact us within 14 days of delivery at info@romybox.ca or via our Contact Page with your order number and reason for return.
Once your request is approved, we will provide you with shipping instructions.
Return Shipping Fees: The customer is fully responsible for all shipping costs associated with returning the box. We strongly recommend using a trackable shipping service.

Refunds

Once your returned item is received and inspected by our team:

If approved, your refund will be processed to your original method of payment within 5 to 7 business days.
Original shipping fees are non-refundable.

3. Damaged Items or Order Errors

If your box arrives damaged during transit or if there is an error with your order, we are truly sorry and will resolve the issue as quickly as possible!

Procedure: Please notify us within a maximum of 48 hours following delivery.
Required Details: Email us at info@romybox.ca or reach out via our Contact Page with clear photos of the damaged shipment and your order number.
After verification, we will send a replacement or offer a suitable solution at no extra cost to you.